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If a paid order can't be delivered, our team completes it or refunds the full amount to your wallet. Delivered codes can't be returned. Refund policy
UGift Voucher Redeemable @ Multiple shops. MaxMart, Selected Melcom, Marina, Palace Spintex/Labone, ICON, etc. Look out for UGIFT ACCEPTED HERE
Redemption Instructions
• Once your voucher is redeemed, you can use it to shop across any of the listed brands on the Ugift platform.
• To purchase other brand gift cards using your Ugift balance, download the Ugift app.
• Dial 161600# on all networks.
• Select "Redeem Voucher" and enter your voucher code to validate it.
• Specify the amount you wish to redeem.
• You will receive an OTP to confirm the redemption. (No OTP is required if the user dials from the voucher-linked number.)
• The branch supervisor will receive a redemption notification via SMS/WhatsApp.
• Provide the Transaction ID (TID) to the attendant for verification, POS entry, and receipt printout.
• If the POS is not responding, dial 161600*TID#, or visit portal.ugiftvoucher.com to complete verification.
Need Help?
• Call or WhatsApp +233 20 814 0351
Terms and Conditions Instructions
1. Definitions
• UGift Voucher: A prepaid instrument (electronic or physical) that can be redeemed for goods and services, at participating outlets.
• Holder: The person in possession of the voucher.
• Issuer: The company that issues UGift vouchers.
• Merchant/Partner: Approved outlets that accept UGift vouchers.
2. Acceptance of Terms
• Use or redemption of a UGift voucher constitutes acceptance of these Terms & Conditions.
3. Eligibility
• UGift vouchers can be purchased or received by individuals or businesses.
• Users may be required to comply with applicable Ghanaian laws, including identification requirements where necessary (e.g., for cash redemption).
4. Voucher Types
• Electronic Vouchers (e-vouchers): Delivered digitally via SMS, email, or app.
• Physical Vouchers: Printed vouchers/cards.
• Issuer reserves the right to determine formats and features.
5. Validity Period
• Each voucher is valid for a specified period indicated at issuance (1-2years) unless configured otherwise.
• Expired vouchers cannot be redeemed or refunded unless otherwise stated.
• The issuer may (at its discretion) allow extensions subject to fees.
6. Redemption
• Vouchers can be redeemed at participating merchants nationwide.
• Redemption may include:
• Goods
• services
• Partial redemption may be allowed; remaining balance stays valid until expiry.
• Merchants reserve the right to verify voucher authenticity before acceptance.
7. Restrictions
• Vouchers are non-transferable for cash resale unless authorized.
• Cannot be used for illegal or prohibited transactions.
• May not be combined with other promotions unless explicitly stated.
8. Loss, Theft, or Damage
• UGift vouchers are treated like cash:
• Lost or stolen vouchers will not be replaced
• Customers are encouraged to safeguard vouchers
9. Fraud and Misuse
• The issuer reserves the right to:
• Suspend or cancel vouchers suspected of fraud or misuse.
• Report suspicious activities to authorities.
• Users must not duplicate, alter, or tamper with vouchers.
10. Refunds and Cancellation
• Vouchers are generally non-refundable.
• Exceptions may be considered at issuer’s discretion or required by law.
• Corporate clients may have separate contractual refund terms.
11. Merchant Participation
• Participating outlets may change without notice.
• Issuer is not responsible for:
• Quality of goods/services provided by merchants
• Merchant
