Most products are delivered within seconds to minutes after the order is paid from your wallet; delivery times shown on product pages come from our supplier.
If a paid order cannot be fulfilled (for example, the product went out of stock), our team reviews it and either completes it or refunds the full amount to your store wallet.
Refunds are added to your wallet balance straight away and appear in your wallet history. You can use the balance for your next order.
Delivered digital codes cannot be returned or refunded, because they cannot be taken back once revealed. If a code does not work, contact us with your order number and we will investigate with the supplier.
Questions about this policy?
Contact us