Help
How it works
From choosing a product to receiving it — and what happens if something goes wrong.
Step 1: Choose a product
Pick a gift card, top-up, eSIM or subscription and enter the delivery details it needs.
Step 2: Top up and pay
Top up your wallet by telebirr or bank transfer, then pay for any order instantly from your balance.
Step 3: We place the order
As soon as the order is paid from your wallet, we place it with our supplier.
Step 4: Receive it
Codes appear on your order page; airtime goes straight to the phone number you entered.
How do I add money to my wallet?
Send the money by telebirr or bank transfer to one of the accounts shown on your Wallet page, then enter the amount and the transaction number and upload a screenshot of the confirmation. Our team checks it and adds the money to your wallet, usually within minutes. You get a message when it is added.
When is my order sent to the supplier?
Right after it is paid from your wallet balance. Money only reaches your wallet after our team has checked your top-up, so a paid order is ready to go straight away.
What if the price changes?
Prices follow our supplier. If the price changes between viewing a product and paying, we show you the new total and ask you to confirm it. We never charge a different amount silently.
How do I receive my product?
Codes and vouchers appear on your order page as soon as the supplier confirms delivery. Airtime is sent directly to the phone number you entered. If you ordered through Telegram, the bot sends it to you.
What if my order cannot be completed?
Your money is kept safe while our team reviews the order. We either complete it or refund the full amount to your wallet, and the order page shows which.
Is my payment information stored?
We never ask for your telebirr PIN or bank login. For each top-up we keep only what you submit — the amount, the transaction number, the sender name and the screenshot — so we can check it.
Ready to shop?
Gift cards, game top-ups, eSIMs and subscriptions — paid in birr.